Seller Guidelines & Dispute Resolution Policy

Our goal is to ensure a fair, transparent, and trustworthy marketplace for all users.

Seller Store Guidelines

Seller Responsibilities

All sellers on Stickera Asia are expected to:

  • Provide accurate and honest product listings
  • Fulfill orders within stated timelines
  • Communicate clearly and respectfully with buyers
  • Comply with all marketplace policies

Product Listing Standards

To maintain quality across the platform, sellers must ensure:

  • Product Images
    • Clear, high-quality photos
    • Accurately represent the actual product
    • No misleading edits or filters
  • Product Descriptions
    • Accurate details about:
      • size
      • material
      • finish (e.g. matte, glossy, holographic)
    • Clear explanation of what the buyer will receive
  • Pricing Transparency
    • Prices must be clearly stated
    • No hidden charges
    • Shipping fees must be disclosed upfront

Shipping & Fulfillment Standards

  • Sellers are responsible for:
    • Printing and preparing products
    • Packaging orders securely
    • Shipping within the stated processing time
  • Sellers must:
    • Clearly state shipping timelines
    • Inform buyers of any delays
    • Provide tracking (if applicable)
    • Respond to buyer inquiries within a reasonable timeframe (recommended: 48 hours)
    • Provide updates on orders when necessary
    • Handle issues professionally

Performance & Enforcement

Stickera Asia may take action if sellers:

  • Frequently receive complaints
  • Failure to deliver orders
  • Provide misleading listings
  • Actions may include:
    • Listing removal
    • Account warnings
    • Temporary suspension
    • Permanent removal from the platform
  • Unauthorised transaction.
    Example: Include external purchase links, payment instructions, or contact details intended to move transactions outside Stickera Asia

IMPORTANT NOTE: Transactions conducted outside Stickera Asia are not covered by buyer protection, dispute assistance, or platform support.

Dispute Resolution Policy

General Approach

Stickera Asia encourages buyers and sellers to resolve issues directly first.
If a resolution cannot be reached, Stickera Asia may step in to assist.

IMPORTANT NOTE: Stickera Asia only mediates disputes for transactions that are completed through the platform’s checkout system. Payments made outside the platform are not eligible for dispute review or refund assistance.

Common Dispute Types

Disputes may include:

  • Item not received
  • Item significantly different from description
  • Damaged or defective product
  • Seller not responding

Resolution Process

  • Step 1 — Buyer Contacts Seller
    Buyers should first contact the seller to:
    • explain the issue
    • request a resolution (refund, replacement, etc.)
  • Step 2 — Seller Response
    Sellers are expected to:
    • respond within a reasonable timeframe
    • offer a fair solution
  • Step 3 — Escalation to Stickera Asia
    If the issue is not resolved, the buyer may contact Stickera Asia support.
    We may request:
    • order details
    • communication records
    • photos or evidence
  • Step 4 — Review & Decision
    Stickera Asia will review the case and may:
    • recommend a resolution
    • facilitate communication
    • take action against the seller if necessary

Refund Guidelines

Refunds are generally handled by sellers based on their store policies.
However, refunds may be considered in cases such as:

  • Non-delivery of item
  • Item significantly not as described
  • Damaged product upon arrival

Stickera Asia may assist in facilitating communication between buyers and sellers but does not directly process refunds or hold payment funds.

Non-Delivery

If a buyer does not receive an order:

  • Seller must provide proof of shipment (if available)
  • If no proof is provided, a refund may be required

Chargebacks & Payment Disputes

Payments on Stickera Asia are processed via Stripe.
In the event of a chargeback:

  • The transaction may be reversed by Stripe
  • Sellers are responsible for providing evidence
  • Repeated disputes may result in account penalties

Stickera Asia may assist in facilitating communication between buyers and sellers but does not directly process refunds or hold payment funds.

Platform Role

Stickera Asia acts as a facilitator and not a direct seller.
While we assist in resolving disputes, final responsibility lies with the seller and buyer involved in the transaction.

Abuse of the System

We do not tolerate abuse from either party.
This includes:

  • False claims by buyers
  • Fraudulent behavior by sellers
  • Misuse of the dispute process

IMPORTANT NOTE: Accounts engaging in abuse may be suspended or terminated.

Final Decision

Stickera Asia reserves the right to make final decisions on disputes to protect the integrity of the platform.

Contact Support

For disputes or concerns:
Stickera Asia
Email: support@stickera.asia